Pet Pharmacy

Ordering Prescriptions

How do I order prescription items?

After receiving a recommendation from your vet, simply select your recommended medication and checkout. You will be prompted to enter your pet and vet information before purchasing. We will take care of reaching out to your vet for authorization or you may mail in your prescription directly to us.

How do I know which items require a prescription?

Medications that require an active prescription will have an "Rx" badge on the website or app.

Why do I need to provide pet health information when ordering my medication?

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Do prescription medications require authorization from my vet?

Yes, all prescription items require authorization from your vet. We will contact your vet on your behalf via their preferred communication method. In the event we don't get a response after multiple attempts of contacting your vet and 7 days pass, we will unfortunately need to cancel your order. If this happens, you will receive an email confirming the cancellation.

Can I order different prescription items for multiple pets?

Yes! If you have multiple medications for different pets, you will need to create individual pet profiles for each pet. Please be sure to select the right pet profile for each prescription item to avoid delays in processing.

Do I need a Petco account to order prescription items?

Creating an account on Petco is the optimum way to place orders, as it saves your pet's information, your vet's information, and any remaining refills for future orders. We do accept guest checkout orders if you prefer not to create a Petco account.

How long does it take to process my prescription after the pharmacy receives it?

If you have refills on file, the order will process within 1-2 business days. New prescriptions will be processed within 1-2 business days of receiving your vet's approval. Once your order ships, we will send you a tracking number via email and generally they are delivered within 2-5 days.

Do prescription items apply to my Vital Care Rewards account?

Yes, if you are signed into your account at checkout it will apply to your Vital Care Rewards account.

Is Vetsource Pharmacy at Petco licensed and accredited?

Vetsource is licensed to dispense and ship prescription drugs and other regulated products in all 50 states. Vetsource holds NABP (National Assocation of Boards of Pharmacy) Pharmacy certification and LegitScript certification.

To which types of animals does Vetsource at Petco offer prescription support and services?

Our pet pharmacy offers prescription support and services for domestic pets, primarily cats, dogs and other small animals. We do not offer pet medication compounding services or fill prescriptions related to zoo animals, wild animals, performance, racing or entertainment animals, or livestock.

Refills & Repeat Delivery

How do I find out how many refills I have left?

If you have an account and previously ordered the prescription with us, your remaining refill information will be in My Prescriptions. Otherwise, you will find the number of refills remaining and the "reorder after" date on the bottle. If you no longer have the bottle, please contact Customer Care and we will be happy to help you.

How do I order prescription refills?

Refills can be ordered automatically by scheduling repeat delivery. For medications, you can view and order refills for prescriptions previously ordered on Petco.com by signing into your account and navigating to My Prescriptions. Here, you will be able to view your active prescriptions. Simply click "Order refill" to add your active prescription to cart. Prescriptions, including refills, are fulfilled by Vetsource Pharmacy in partnership with Petco.

What happens if my pet's prescription runs out of refills or expires?

Simply add the item to your cart, check out, and choose if you want Petco to contact your vet or you will provide the prescription. If you run out of refills on your pet's prescription and a repeat delivery order is scheduled, Petco may contact your pet's veterinary clinic prior to your next Repeat Delivery to obtain a new prescription, or you will receive an email with instructions to provide the prescription. A pending charge may appear of your method of payment three days prior to your next scheduled Repeat Delivery date.

How do I order a pet pharmacy item on repeat delivery?

Just like with one time delivery orders, you will need an active prescription from your vet within the last 12 months to order a pet pharmacy (RX) item on repeat delivery. Once you've found your pet's prescription and added it to cart, during checkout, use the repeat delivery drop down to select your desired shipment schedule, and then complete checkout. (*Tip: Ensure you're logged in to select any saved pet profiles.)

Mail-In Prescriptions

How do I mail in a prescription?

Find your pet's prescription and add it to cart. When prompted, select mail-in as your preferred prescription verification method. After placing your online order, write the order number, your vet clinic name, and your best contact phone number at the top of your paper prescription. Then mail your prescription to: ATTN: Petco Approvals, Vetsource, 17014 NE Sandy Blvd, Portland, OR 97230

Post-Purchase

How are medications requiring refrigeration shipped?

Refrigerated medications are delivered with UPS Overnight shipping in insulated packaging. Please check the shipment tracking link for the best estimated time of delivery. If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly. If product is left out, it may spoil and a refund will not be issued.

Who do I contact if my pet has a negative reaction to the medication?

If your pet experiences a reaction to a medication, contact your veterinarian as soon as possible. If you have any questions about your pet's medication, please call Vetsource to speak with a pharmacist at (877) 684-3295. Vetsource's pharmacists are available Monday through Friday, 8am-8pm EST and Saturdays 10am-4pm EST.

How do I return prescription items?

You cannot return prescription items in-store or by mail. If there is an issue with your prescription order, please contact Customer Care.

How can I tell if medications have expired?

Check for an expiration date printed by the manufacturer on the bottle or box, or on the pharmacy's label. Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product following FDA Safe Disposal guidelines rather than risking the safety of your pet.

How do I properly dispose of leftover or expired medication?

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Our veterinary hospitals within select Petco stores will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the FDA website.

What if I have question's about my pet's medications?

If you have any questions about the proper use of a medication, if your pet experiences a side effect from using a medication, or if an error has occurred with your order, please call Vetsource to speak with a pharmacist at (877) 684-3295. Vetsource's pharmacists are available Monday through Friday, 8am-8pm EST and Saturdays 10am-4pm EST. If your pet experiences a health emergency, go to the nearest emergency veterinary clinic or call your veterinarian.

What if I have questions about my Rx order?

For questions about your order, please contact Customer Care.