We installed this cat door for our 2 kittens about a year ago, anticipating they would grow, which they did. They are maybe medium sized cats now but have broken 2 of these doors. They snapped exactly the way others have described. I have also had issues with the locks not turning like they should and one of them breaking along with the flap. I think a thicker flap and/or some strengthening ribs, /ridges would greatly improve this door, and if the locks were lower on the door it would help a lot as well. But for now it is something I will likely have to figure out for myself or completely replace the door and the pet door.

Very disappointing product. Way too complex for something that should be simple.

Since we’ve cut a hole in the side of our house to fit this door, it would be really wonderful if there was a replacement flap available. The cats and two small dogs are used to this door for access to the yard. I guess we can try to make a metal replacement since the plastic broke after the smallest cat tried to get outside. Great size, easy install, but needs a sturdy door option.

Please don't buy this miserable cheap piece of trash. I uninstalled a worn out catmate brand cat door that I had installed years ago. This petsafe one was the only one available locally. Petco should be ashamed of themselves for carrying such a chincy overpriced joke. Can't wait to replace this when it breaks, which shouldn't be long now.

My cat was able to bust through the door. I have been looking for a replacement flap. After reading all these reviews, it appears that there is not a replacement flap. I guess we'll try to tape this one back together since it's really cold outside and, this is NOT keeping out the cold.

I bought this cat door as a replacement for a PetSafe cat door that had broken and is no longer available. The tunnel is a cheap pice of clear plastic that is loose and you have to try to line it up with both frames while putting screws and nuts on. Why it is clear so everyone can see the foam on the inside of the door is a mystery to me. Comparing it with my old cat door this one is definitely cheaper quality.

I bought this to let the kitten we got this summer have access to our shop. Now we have a gaping hole in the door allowing cold in because the flap broke in half first time locked.

Absolutely horrible. 2 people, one a trained carpenter, 3 hrs struggling with all the little pieces that constantly come apart while you install, terrible instructions, then I turned it to lock position while installing to easily open flap while holding together on one side while other person tried hopelessly to get the screws to go through the holes (no way to see what your doing to guide the screws, so this almost made me give up) … but then we got screws in AND NOW WHE DOOR IS JAMMED LOCKED BECAUSE THE TEMPLATE apparently didn’t allow for the dials to turn without hitting the wood. And the red plastic knobs are hard to turn anyway and SO CHEAP AND FLIMSY. And now that it’s in I can see that the seal around the flap is terrible, and it is going to let in too much draft in winter. But now we have a giant non standard hole in our door and we can’t turn back from this piece of total crap This cost is $35 in store. It’s a total piece of junk. I expect someone like Petco to SELECT A QUALITY ITEM to sell in store, to do the research of choosing something good so we don’t have to; otherwise why not just go online and find something well reviewed instead? I want my money back and a replacement different cat door. Cat doors are not rocket science - how can this be SO BAD? The instructions also didn’t give the full tool list. They want you to take the entire door off it’s hinges but that means saw horses because you need to access both sides of the door, and I have no idea how we would have got the fromt and back pieces held in place if the door was horizontal? Why not provide some sticky stuff to temporarily hold the aparts in place? That’s why it needed 2 people.. I didn’t have those supplies. It also suddenly in the instructions says “hacksaw”. You’ll also need a box cuttter for the totally impossibly rediculous pieces that make the tunnel which fall apart repeatedly through installation. (They mention duct tape in the small print which only helps slightly… but not in the list of things you need in advance) I’m so disappointed at all my wasted time, and now the hole in the door. I think I need to take it out and replace with a different door before winter sets in. I have to take it out anyway because it’s stuck in lock mode. Then what ???another hour of trying to get the 4 tiny screws through the tiney holes that are a door width apart. Oh… and the one I got had obviously already been opened and returned by another person who obviously saw the writing in the wall and didn’t waste their time.