Health & WellbeingMy dog's ears have black gunk, cleaner isn't working. What's wrong?
Hi there and thank you for using Boop by Petco to address your concern. If the ears are infected, an over the counter ear cleanser is probably not going to get rid of bacteria or yeast that may be causing the infection. I would recommend a product such as Zymox Ear Solution, which can be found online quite easily. This is typically a once a day solution given over 10-14 days. If there is no improvement on this solution, I would recommend having Gina examined by a veterinarian so that the most appropriate diagnostic and treatment recommendations can be made. I hope this helps! Please let me know if you have any other questions or concerns and I would be more than happy to help you further.
Updated on November 25th, 2025
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