Snuggle Puppy stands behind all of the products we sell. If you ever have a question or concern about one of our products, please call us a t 800-463-4107. We will do our best to take care of you.

To activate the "real-feel" heartbeat remove the plastic tab to activate the enclosed batteries. Press and hold the button once to turn on the heartbeat for 8 hours. Press and hold the button for 5 seconds to turn on the heartbeat for 24-hour continuous use. Your snuggle puppy will operate in run mode for about two weeks, 24/7 before needing to replace the batteries. Place the heartbeat into the Velcro pocket on the underside of the snuggle puppy (Also, don't forget to remove the heartbeat prior to washing!). Simply hold the button on the heart again for 3-5 seconds to turn the heartbeat off. If you choose to use a disposable heat pack, simply open the package; this will begin the heating process, It typically lasts up to 24 hours. Place the pack into the underside Velcro pocket. If you do not wish to use it for 24 hours, simply seal it in a plastic bag and squeeze out the air to stop the heating process. The average temperature of the heat packs is 126F-144F.

Remove heart and heat pack before washing. Do not use fabric softener.