This is my first experience with a self-cleaning litter box, and I have really enjoyed it. The box itself works great! The part that is making me crazy and why I only gave it 3 stars is because we cannot get the app to work. We've spent a great deal of time and research on it, and it seems like our whole house would need to be on a different WiFi speed for it to work. So that's been really frustrating.

Pretty good automatic litter box. My cat had used the ScoopFree Crystal Self-Cleaning litter box for two years and it had worked very well, but the crystal litter started bothering (texture) my cat's feet. I switched to the SmartSpin for a month now, and they have been very happy. I have been using light-weight clay litter and the machine handles it well. The litter is well conserved by the sieve and clumps roll into the bottom waste bin. I have the cleaning timer set to ten minutes, and this seems to allow everything to set and leave the drum very little to no residual used clay. The depth of the litter box looks shallow but once filled to the "max" line with clay has offered the opportunity for my cat to dig to their liking. The waste bin appears to have very good capacity. My three concerns are: (1) While my cat is young and able, the box just looks high off the ground. Offering a step, especially for senior cats, would be a nice accessory. (2) The sensors inside the unit can be finicky. Depending on how the bag is placed in the waste bin, it will trigger the "full" sensor. The "weight" sensor inside the unit jumped between weights every time my cate is in the box. It will report they are half the weight they really are. (3). The app. The app has a great layout. It is pretty simple and rather practical. But, it does not always update the litter box data on its own. I have to refresh to app to get data to load. When I log in, it will show me the previous day's data before eventually updating to show me the current day. Overall, yes, I am happy and would buy the SmartSpin again.

I bought June 17 and 8 weeks later it no longer works. It says it is in cleaning cycle, and it won't reset, it does nothing. I am out the $450 to purchase.

It works, it detects when the cat is in and out, and it sifts out the waste. It's doing the majority of what I bought it for. There's no connectivity between the unit and the wifi, so the extra bells and whistles aren't working. If I hadn't bought it with a huge discount during "Cat Week," I'd probably be more upset. Also, add the litter, unplug for 30 seconds, and run it through a cycle. No need to spend so much time on this.

The numeric status display does not work. Never did.

I’ve only had this item for a couple of weeks but so far I love it — I detest scooping poop and pee so it’s nice just taking out the full bag and putting in a new one! The litter seems to last longer also. So far so good!

When it works it is great, but I feel like I am struggling to get it to work. I wish there was more help on the manual, right now my box is saying one and that the inferred light is blocked, but I do not know where that is. Also to refill the box you are supposed to press the button for three seconds and then it tells you to refill. This does not work and I usually spend about 30 minutes every week trying to get it to work.

I’m supposed to have a middle light on this cat box that tells me when it needs to be changed the said light has not worked since day one so when I called Pet safe, they sent me a new one and the new ones doing the exact same thing as my original