How to Transfer Your Pet's Prescription to Petco Pharmacy

If your pet is already on a regular medication and you'd like to fill future refills through the Petco Pharmacy — whether for convenience, delivery, or Autoship savings — switching is simple. Here's how to transfer a prescription from your current pharmacy or vet's office to Petco, at your own pace. If you are a Petco veterinary services customer who has fulfilled prescriptions elsewhere, we can also help you transfer the prescription back, so your veterinarian has a holistic view of your pet’s health.

When Does It Make Sense to Transfer Your Pet’s Prescription?

Transferring makes the most sense when your pet is on an ongoing medication — think monthly flea and tick prevention, a long-term allergy medication like Apoquel, or a chronic condition treatment. Rather than picking up each refill at your vet's office, transferring to Petco lets you manage everything in one place with home delivery and the option to automate refills in the My Prescription Page.

It's also a great option if your pet's current pharmacy doesn't offer delivery, or if you'd simply prefer the convenience of managing all your pet's needs — food, supplies, and medications — through a single account. We offer competitive pricing, Autoship discounts, and loyalty rewards through our free membership program.

If you are transferring a Veterinary Diet prescription for an item you need today, you can visit any Petco store with a Vetco Total Care hospital. Bring a copy of your prescription or order online to pick up in store same day.

What You Need to Transfer Your Pet’s Prescription

• The name of your pet's medication and current dosage
• Your veterinarian's name, clinic, and phone number
• The number of refills remaining on your current prescription (check the bottle label or call/check your current pharmacy profile)
• A Petco account — free to set up at petco.com

Your vet will need to authorize the transfer or issue a new prescription. In most cases, Petco's pharmacy team handles reaching out to your vet on your behalf — you just provide their contact details.

Step-by-Step: How to Transfer Your Pet’s Prescription Online

1. Find your pet's medication at Petco Pharmacy using the search bar or medication name.
2. Add it to your cart and proceed to checkout.
3. Select how you'd like to submit the prescription:
   Vet contact: Enter your vet's information and Petco will contact them directly to verify and transfer the prescription. This is the fastest and easiest method. Mail-in: If you have a paper prescription in hand, select mail-in and follow the steps to send it to the Petco Pharmacy. This is required if your Veterinarian only provides written or paper prescriptions. If you select to mail the prescription, please send to:
   ATTN Petco Approvals
   Vetsource
   17014 NE Sandy Blvd.
4. Complete your order. You'll receive confirmation and status updates by email as the transfer is processed.

Allow 5–10 days for vet verification, transfer approval, and first delivery.

Tip: If you're transferring from another pharmacy (not your vet's office), call your current pharmacy and ask them to fax or send the prescription details to Vetsource on your behalf — this can sometimes speed things up.

Setting Up Autoship for Transferred Prescriptions

Once your prescription is on file with Petco, you can set up Autoship so refills ship automatically on the schedule that works for you — monthly for most medications, or every 3 months for longer-cycle preventatives. You can adjust, pause, or cancel at any time from your account.

• Log in and go to My Prescriptions to view your active prescriptions and refill status
• Select 'Set up Autoship' and choose your preferred delivery frequency
• You'll receive a reminder pre-shipment email 5 days before each order — giving you time to make any changes

What Happens When Refills Run Out?

When your prescription runs low on refills, Petco's pharmacy team will contact your vet to request a renewal as part of your next Autoship or refill order. You will also receive messages to remind you your prescription is expiring or has limited refills left.

If your vet approves the refill, the order processes as normal. If a renewal requires an in-person exam first, you'll receive a notification to schedule a visit — if you have a Vetco nearby it is a convenient option if you need to see a vet quickly. All prescriptions written by Petco veterinarians transfer automatically for easy fulfillment on Petco.com and do not require additional approval, making the process faster and easier.

If you go to the Vet clinic on file for your autoship order, Petco will reach out to them for two autoship cycles to approve the order based on your new prescription. If you visited a new Vet for your autoship item, you need to update the Vet Clinic information on your Autoship order page. This allows Petco to contact the Vet who prescribed the new prescription for approval.

Can I Transfer Any Prescription?

The Petco Pharmacy fills prescriptions for dogs, cats, and small animals for most common veterinary medications. You can transfer any valid prescription with refills for these animals. A few things worth knowing:

• Compounded medications follow a slightly different process but are still available through Petco. A current, valid prescription from a vet who has physically examined your pet is always required.

How Do I Apply Promotional Codes to My Autoship Prescription Order?

Apply autoship promotional codes directly in the checkout page from My Autoship Orders. Do not create a new order as the autoship promotional code will not be applied on the general checkout page.

How Do I Update the Prescription on my Rx Autoship Order?

If you schedule a visit with your Vet and they write a new prescription, Petco will contact your Vet for approval and the order processes as normal. If you visited a new Vet for your autoship item, you need to update the Vet Clinic information on your Autoship order page. This allows Petco to contact the Vet who prescribed the new prescription for approval.

If you have a new veterinary diet prescription, you can also upload an image of the new prescription so there is no gap in refills on your profile.

Questions? We're Here to Help

If you have any questions about the transfer process, the Petco Customer Care team is available to walk you through it. If you are a Petco veterinary customer, you can also speak directly with the Vetco team about your pet's specific medication needs. Petco Customer Care Phone Number: 1 (877) 738-6742

Already a Petco Pharmacy customer? Log in to My Pet Prescriptions to check your refill status, update your Autoship schedule, or add a new Veterinary Diet to your account by uploading an image of the prescription.