How to Fill Your Pet's Prescription at Petco: Step-by-Step Guide

Whether your vet just prescribed something new or you're looking for a convenient way to fill an ongoing medication, the Petco online pharmacy, fulfilled by Vetsource, makes the process straightforward. We can fill prescriptions from any vet, Petco or independent, when you order through the Petco Pharmacy. Here's a simple walkthrough of your options — online, by mail, or in-store — so you can choose what works best for you and your pet.

What You Need to Get Started with Ordering Your Pet’s Prescription

Regardless of which method you choose, you'll need a few things ready:

• A valid prescription from a licensed veterinarian who has examined your pet – book an appointment here if you need a prescription.
• Your pet's name, species, and weight
• Your veterinarian's name, clinic name, and phone number
• A Petco account (free to create at petco.com — this is where you'll manage refills and track orders, plus get 1% back as part of Petco’s free membership program)

Prescriptions fulfilled through the Petco Pharmacy are processed in partnership with Vetsource, our trusted veterinary pharmacy partner. All medications are sourced from manufacturer-approved distributors.

Option 1: How to Order Your Pet’s Medication Online — Petco Contacts Your Vet Directly (Easiest)

This is the most popular option and requires the least effort on your part.

1. If you already have a Petco account, login and navigate to My Prescriptions under My Profile.
2. If you booked your veterinary appointment with the same email as your Petco.com account, select Buy Now.
3. If your prescription is not linked to your account, find your pet's medication at Petco Pharmacy and add it to your cart.
4. Enter your pet's information and your veterinarian's contact details during checkout. If you are a Petco veterinary services customer, be sure to select the correct Vetco Total Care hospital location or Vetco Vaccination Clinic.
5. Place your order. Petco's pharmacy team, Vetsource, will contact your vet directly to verify and approve the prescription.
6. Allow 5–10 days for vet verification, processing, and delivery. If you are a Petco veterinary services customer, you can call your Petco

Option 2: How to Mail In Your Pet’s Written Prescription

If your vet has given you a paper prescription, you can mail it directly to Vetsource, Petco’s Pharmacy partner. This is required if your Veterinarian only provides written or paper prescriptions.

1. Reach out to your vet clinic to get a written prescription. Add your pet's medication to your cart at Petco Pharmacy.
2. Place your prescription in an envelope, make sure to include the original copy (no photos or scanned copies will be accepted). Make sure to include your order number and phone number at the top of your prescription.
3. Mail to:
   ATTN: Petco Approvals Vetsource
   17014 NE Sandy Blvd
   Portland, OR 97230

Once received, your order will typically be processed within 1–2 business days. Do not mail your prescription in before you have placed an order and have an order number assigned.

Option 3: How to Fill Your Pet’s Medication In-Store at Petco

Prefer to pick up in person? Many Petco locations with a veterinary hospital can assist with prescription fulfillment in-store if you are a patient with an existing Vet-client-relationship (VCPR). We recommend calling your direct Vetco location before arriving.

Tip: If your pet was just seen at Petco, let the vet team know you’d like to bring home the product today or schedule to pick up on a date in the near future.

How Can You Manage Your Pet’s Medication Refills?

Once your prescription is on file with Petco, managing refills is simple:

• Log in to your Petco account on the app or website and go to My Pet Prescriptions to view remaining refills and reorder
• Set up Autoship to have refills shipped automatically on a schedule — no need to reorder manually
• If you're running low on refills, Petco will contact your vet on your behalf to request renewal when you place a refill order

If your prescription has expired or your vet doesn't approve a renewal, you'll receive an email notification with instructions on if you need to book a new appointment. A quick call to your vet or a Vetco visit can get things back on track.

A Few Helpful Things to Know

• Prescription items cannot be returned in-store or by mail, so reach out to Petco Customer Care if there's ever an issue with your order
• Always check the expiration date on medication packaging when it arrives
• If you have any questions about a medication, your Vetco vet or the Petco Pharmacy team, Vetsource, are happy to help

New to the Petco Pharmacy? Creating an account at petco.com takes just a few minutes and makes managing your pet's medications, refills, and delivery schedule much easier going forward.

When to Check in With Your Veterinarian?

Your Petco veterinarian can prescribe veterinary diet and necessary medications at your appointment. Fill your prescription in-store or online through Petco with Autoship, so staying on schedule is one less thing to think about. Our Vetco Total Care hospital and Vetco Vaccination Clinic prescriptions automatically transfer to your Petco profile. If you’re not a Petco veterinary customer, it’s still easy to order online. Simply select contact my vet at checkout or upload a photo of your veterinary diet prescription for quick and easy validation. If you need the food today, consider Petco’s new buy online pickup in store option for veterinary diet products.