New to the Petco Family? What to Expect from Vet Visit to Product in Hand

Welcome to the family — yours and ours. Whether you just adopted a puppy, brought home a senior cat, or simply switched your pet’s care to Petco, the path from your first Petco Veterinary services visit to a prescription in hand follows a simple rhythm. Here’s what to expect.

Step 1: Your First Petco Veterinary Services Visit

At Petco veterinary services, we believe every happy tail starts with a foundation of trust, understanding, and love. That is why your journey with us begins with a cozy, nose-to-tail wellness exam. This is not just a check-up; it is the beginning of a lifelong friendship.

During our time together at Vetco Total Care Hospital, we will pull up a chair to chat about your pet's favorite treats, their unique history, and their everyday routine. Together, we will co-create a gentle, personalized plan for their preventive care and vaccines—making sure you feel heard, supported, and confident every step of the way. If our check-up shows that your companion needs a little extra help to feel their best, there is no need to worry. Your vet will personally write their prescription right then and there. We walk beside you through every single step of their care, ensuring you and your pet feel safe, loved, and completely at ease as we transition to helping them heal.

Depending on your needs, we offer full service Vetco Total Care Hospitals or Vetco Vaccination clinics for easy in and out service. We have a team of amazing veterinarians across the country ready to serve you and your pet.

Step 2: Choosing the Perfect Path for your Pets Meds

Once your vet writes a prescription, you get to choose exactly how you receive it. We have partnered with Vetsource to make getting your pet's medicine as easy, stress-free, and gentle as possible:

No matter which path you choose, you can rest easy knowing that our vet's clinical notes will travel automatically with the prescription. Because we share this context, our pharmacy team will understand your pet’s unique story just as deeply as our veterinarian does. You will never have to worry about missing details, or repeat your pet's history—we are all working together to keep them happy and healthy.If you use consistent emails across your Petco profile and appointments, your Pet’s information will always be synced.

Step 3: Staying on Track with Ease and Extra Love

Caring for a pet with ongoing needs shouldn't feel like a chore. We are here to make keeping your pet happy and healthy a seamless part of your daily routine. You can access your appointment and prescription information on your Petco app or online profile.

For the ultimate peace of mind, choosing Petco Perks Premier wraps your pet in a blanket of continuous care. You will receive unlimited veterinary visits at no extra cost, meaning you can walk through our doors whenever you have a question or need reassurance, without a second thought.

Our Heartfelt Promise to You

At Petco, we believe the best care always comes from a place of real connection. That is why every single prescription that reaches our pharmacy starts with a hands-on exam by a dedicated Petco veterinarian who has looked into your pet's eyes, listened to their heartbeat, and truly gotten to know them.

We are not just a veterinary hospital or a pharmacy, we are your partners in keeping your best friend happy, healthy, and thriving. Welcome to the Petco family. We are so incredibly glad you and your pet are here with us.

Not a Petco Veterinary Services Pet Parent Yet?

Your nearest Vetco Total Care Hospital or Vetco Vaccination clinic veterinarian can help you build a care plan that's right for your pet’s size, health history, and lifestyle — so you can enjoy many more good years together. Any prescription written by a Petco vet automatically transfers and is approved for online fulfillment with Petco.com. This makes your life easier and reduces wait times for your veterinarian to approve your orders. Check out our locations and booking schedules here.