How will I know my pet question is answered and about charges?

Hi, thanks for using Petco Pet Education Center, formerly Petcoach! Yes, when an expert posts an answer to your question from the forum it should be sent to your email address. if you are having issues with receiving an answer please contact customerservice@Petco Pet Education Center, formerly Petcoach.com

If you are having issues or receiving unwanted charges, I would suggest you contact customer service. You may have obtained a consultation rather than just asked a free question. Sorry for the inconvenience.

Yes! Our service is indeed free. Simply pick the default combination when creating your question: "Brief answer" & "Within a day". You can expect to receive your answer fairly quickly, usually within a few hours. That said, there are fees for consultations, by phone or text based, and for expedited answers (within 30 minutes or its free). Furthermore, Petco Pet Education Center, formerly Petcoach offers a 100% satisfaction guarantee, so if you're unhappy with a paid answer or consultation, you will have the charge refunded. There is absolutely no risk for you!

I'm sorry this is happening. You can post here and ask your questions. We will help as best we can. Customer service will get back to you in due course to likely refund your money from the failed consult.

This would be a question for customer service, not one of the veterinarians. I would recommend using the "contact" link on Petco Pet Education Center, formerly Petcoach page in order to field your questions such as this one. Hope this helps.

Thanks for using Petco Pet Education Center, formerly Petcoach! Unless it is the same expert who answered your initial question, we would not know the details of the case. For this reason, it is best to always add background information with each question asked. Good luck and have a great day!

Petco Pet Education Center, formerly Petcoach is an international question and answer service staffed by veterinarians and technicians. Dependent on the type of question it could be answered by either type of professional. It will also say who has answered the question. There are a variety of veterinarians available to answer questions including general practice doctors and specialists such as myself. For rodent questions these will likely be answered by a person who is an exotics specialist or a general practice doctor with an exotics interest. Any question can be asked but your readers have to keep in mind what we can legally answer. Our licenses require a client patient relationship so telemedicine such as this does not allow for diagnosis or treatment prescription. We can give options for what something could be, make general recommendations, and discuss husbandry. I hope this helps and thank you for using Petco Pet Education Center, formerly Petcoach!