Why did my free Petco vet question cost $4.99? Is this a mistake?

Yes! Our service is indeed free. Simply pick the default combination when creating your question: "Brief answer" & "Within a day". You can expect to receive your answer fairly quickly, usually within a few hours. That said, there are fees for consultations, by phone or text based, and for expedited answers (within 30 minutes or its free). Furthermore, Petco Pet Education Center, formerly Petcoach offers a 100% satisfaction guarantee, so if you're unhappy with a paid answer or consultation, you will have the charge refunded. There is absolutely no risk for you!

I'm sorry that has happened to you. You should get an email from the site when you get a response, but you may need to check your spam folder just in case. Or it could have been a glitch. I suggest you contact customer service at customerservice@Petco Pet Education Center, formerly Petcoach.com to get further help. Best of luck.

I'm sorry this is happening. You can post here and ask your questions. We will help as best we can. Customer service will get back to you in due course to likely refund your money from the failed consult.

Yes, you may post a question here on the public forum for free and one our experts, experienced with the species in question, will do their best to help you. Please provide as much information as possible to help them assess as well as possible. If you require a private, or in depth consultation you may book this for a small fee.

Hello. This is the doctor advice forum. I assume you are having difficulty with an order you are trying to place in the shop section? Please contact customer service at 1-877-738-7883 or email them at support@Petco Pet Education Center, formerly Petcoach.com. If you have any medical questions, please post them here. Thank you

Thanks for using Petco Pet Education Center, formerly Petcoach! That's the great thing about this site is that it lets you have access to veterinary advice even if there aren't any around. Thank you! Don't hesitate to ask any question you have or use the consultation service for a more in depth analysis of any issue you are concerned about!

This would be a question for customer service, not one of the veterinarians. I would recommend using the "contact" link on Petco Pet Education Center, formerly Petcoach page in order to field your questions such as this one. Hope this helps.