Is Petco's Petco Pet Education Center, formerly Petcoach online vet advice truly free for my pet?

If you are having issues or receiving unwanted charges, I would suggest you contact customer service. You may have obtained a consultation rather than just asked a free question. Sorry for the inconvenience.

Thanks for using Petco Pet Education Center, formerly Petcoach! When you post a question there are many humans (veterinarians mostly) waiting to answer you. We all have different backgrounds, different specialities, and live in different areas of the world. If you have a question regarding pet care, please post again and we will be happy to help!

Thanks for using Petco Pet Education Center, formerly Petcoach! That's the great thing about this site is that it lets you have access to veterinary advice even if there aren't any around. Thank you! Don't hesitate to ask any question you have or use the consultation service for a more in depth analysis of any issue you are concerned about!

Hi, thanks for using Petco Pet Education Center, formerly Petcoach! Yes, when an expert posts an answer to your question from the forum it should be sent to your email address. if you are having issues with receiving an answer please contact customerservice@Petco Pet Education Center, formerly Petcoach.com

Petco Pet Education Center, formerly Petcoach is an international question and answer service staffed by veterinarians and technicians. Dependent on the type of question it could be answered by either type of professional. It will also say who has answered the question. There are a variety of veterinarians available to answer questions including general practice doctors and specialists such as myself. For rodent questions these will likely be answered by a person who is an exotics specialist or a general practice doctor with an exotics interest. Any question can be asked but your readers have to keep in mind what we can legally answer. Our licenses require a client patient relationship so telemedicine such as this does not allow for diagnosis or treatment prescription. We can give options for what something could be, make general recommendations, and discuss husbandry. I hope this helps and thank you for using Petco Pet Education Center, formerly Petcoach!

Hi there, Yes, most veterinarians do keep their private facebook and social media accounts private. Please post your questions to the veterinarians on Petco Pet Education Center, formerly Petcoach. Reaching out via a vet's personal facebook, email, or other social medial would be a violation of your user agreement. Thank you!

Yes, you may post a question here on the public forum for free and one our experts, experienced with the species in question, will do their best to help you. Please provide as much information as possible to help them assess as well as possible. If you require a private, or in depth consultation you may book this for a small fee.