Will Petco Pet Education Center, formerly Petcoach send my question's answer directly to my email?

I'm sorry that has happened to you. You should get an email from the site when you get a response, but you may need to check your spam folder just in case. Or it could have been a glitch. I suggest you contact customer service at customerservice@Petco Pet Education Center, formerly Petcoach.com to get further help. Best of luck.

Thanks for using Petco Pet Education Center, formerly Petcoach! When you post a question there are many humans (veterinarians mostly) waiting to answer you. We all have different backgrounds, different specialities, and live in different areas of the world. If you have a question regarding pet care, please post again and we will be happy to help!

Yes! Our service is indeed free. Simply pick the default combination when creating your question: "Brief answer" & "Within a day". You can expect to receive your answer fairly quickly, usually within a few hours. That said, there are fees for consultations, by phone or text based, and for expedited answers (within 30 minutes or its free). Furthermore, Petco Pet Education Center, formerly Petcoach offers a 100% satisfaction guarantee, so if you're unhappy with a paid answer or consultation, you will have the charge refunded. There is absolutely no risk for you!

This would be a question for customer service, not one of the veterinarians. I would recommend using the "contact" link on Petco Pet Education Center, formerly Petcoach page in order to field your questions such as this one. Hope this helps.

Thanks for using Petco Pet Education Center, formerly Petcoach! Unless it is the same expert who answered your initial question, we would not know the details of the case. For this reason, it is best to always add background information with each question asked. Good luck and have a great day!

Hi there, Yes, most veterinarians do keep their private facebook and social media accounts private. Please post your questions to the veterinarians on Petco Pet Education Center, formerly Petcoach. Reaching out via a vet's personal facebook, email, or other social medial would be a violation of your user agreement. Thank you!

Petco Pet Education Center, formerly Petcoach is an international question and answer service staffed by veterinarians and technicians. Dependent on the type of question it could be answered by either type of professional. It will also say who has answered the question. There are a variety of veterinarians available to answer questions including general practice doctors and specialists such as myself. For rodent questions these will likely be answered by a person who is an exotics specialist or a general practice doctor with an exotics interest. Any question can be asked but your readers have to keep in mind what we can legally answer. Our licenses require a client patient relationship so telemedicine such as this does not allow for diagnosis or treatment prescription. We can give options for what something could be, make general recommendations, and discuss husbandry. I hope this helps and thank you for using Petco Pet Education Center, formerly Petcoach!