Do Petco Pet Education Center, formerly Petcoach vets see my past questions? Do I need to explain again?

Thanks for using Petco Pet Education Center, formerly Petcoach! When you post a question there are many humans (veterinarians mostly) waiting to answer you. We all have different backgrounds, different specialities, and live in different areas of the world. If you have a question regarding pet care, please post again and we will be happy to help!

Hi, thanks for using Petco Pet Education Center, formerly Petcoach! Yes, when an expert posts an answer to your question from the forum it should be sent to your email address. if you are having issues with receiving an answer please contact customerservice@Petco Pet Education Center, formerly Petcoach.com

This would be a question for customer service, not one of the veterinarians. I would recommend using the "contact" link on Petco Pet Education Center, formerly Petcoach page in order to field your questions such as this one. Hope this helps.

Yes! Our service is indeed free. Simply pick the default combination when creating your question: "Brief answer" & "Within a day". You can expect to receive your answer fairly quickly, usually within a few hours. That said, there are fees for consultations, by phone or text based, and for expedited answers (within 30 minutes or its free). Furthermore, Petco Pet Education Center, formerly Petcoach offers a 100% satisfaction guarantee, so if you're unhappy with a paid answer or consultation, you will have the charge refunded. There is absolutely no risk for you!

Thanks for using Petco Pet Education Center, formerly Petcoach! That's the great thing about this site is that it lets you have access to veterinary advice even if there aren't any around. Thank you! Don't hesitate to ask any question you have or use the consultation service for a more in depth analysis of any issue you are concerned about!

Petco Pet Education Center, formerly Petcoach is an international question and answer service staffed by veterinarians and technicians. Dependent on the type of question it could be answered by either type of professional. It will also say who has answered the question. There are a variety of veterinarians available to answer questions including general practice doctors and specialists such as myself. For rodent questions these will likely be answered by a person who is an exotics specialist or a general practice doctor with an exotics interest. Any question can be asked but your readers have to keep in mind what we can legally answer. Our licenses require a client patient relationship so telemedicine such as this does not allow for diagnosis or treatment prescription. We can give options for what something could be, make general recommendations, and discuss husbandry. I hope this helps and thank you for using Petco Pet Education Center, formerly Petcoach!

Thanks for your question, however please be aware that our experts are not able to see your previous question history, and therefore may very likely be unfamiliar with the specific situation you are asking about. Please re-post your question with all of the relevant details.