Why is my chinchilla rubbing its eye with pus and hair loss?

Unfortunately these are signs that are likely to be due to a moderate conjunctivitis, probably secondary to an infection. A check up would be needed as appropriate treatment would include antibiotics and anti-inflammatory eye drops. Corneal injuries must be ruled out as well. No effective home remedies seem possible at this stage. Hope this answer was helpful, but please do not hesitate to contact us again on the forum or by requesting a consultation if you have any more questions or to discuss it any further.

Hi and thank you for this question, There are a few options why this could happen. A common cause would be irritation from the dust in the dust bath. Please make sure to put the dust bath in the cage for only 1 hour 2-3 times a week. Do not leave it there constantly, Other options include bacterial infection, so if removing the dust bath does not help, getting Izzy to see a vet is indicated.

An upper respiratory infection in a chinchilla can be very serious. Left untreated, it can quickly progress to pneumonia. There isn't anything you can do or give at home to help him recover. He should be examined by your veterinarian or a vet experienced in treating chinchillas to confirm your suspicion of a UTI. Chillie will likely need antibiotics and supportive care to aid in recovery. Discuss payment plans or alternative financing such as CareCredit (www.carecredit.com) with your veterinarian. Financial assistance may be secured through local charities or Red Rover (www.redrover.org).

Hi and thank you for this question, The eye needs to be examined closely by a vet. It is not uncommon for them to have conjunctivitis but it is not possible to diagnose it from a picture. Please make sure that she only gets her dust bath for an hour every other day and not constantly. As to her eating oats only, it is best no to make sudden changes in their diet. Since you've only had her for a short time, I recommend that at first you offer her some of the things she was used to eating before, and then gradually over a month or so you reduce those that you want to discontinue and replace them with healthier food. You can try two or more types of chinchilla pellets as she might prefer a certain type. Oats I would not give at all, or perhaps only in very small amounts.

Thanks for your question, and thank you for the pictures - they are very helpful. When we see wetness around the mouth, chest, and sometimes even the feet, of chinchillas one of the first concerns that we have is that there may be some dental disease present. Chinchilla teeth are always growing (unlike ours) so they need to be eating a lot of fiber (mostly hay) to wear them down. If they don't eat enough fiber, or if their genetics are predisposed to having them develop dental issues, then their teeth grow abnormally, causing points and spurs to form. These can cut up the tongue and cheeks, and are painful, which results in drooling. This would be an important disease to rule out in Izzy. To do this, you will need to take him to a veterinarian, as it is very difficult to see all the way to the back of a chinchilla's mouth at home. They will also feel the jaw bones of Izzy, as often there are changes with the jaws when dental disease is present. Depending on what your vet finds, they may recommend diagnostic imaging, such as radiographs (x-rays) to further evaluate the teeth. I hope that gives you a place to start, and I wish you and Izzy the best of luck!

Anytime a rodent such as a chinchilla stops eating and drinking for any significant length of time it is a definite problem. I would recommend taking Chilly in to the vet for a physical exam and some preliminary blood work. They will also be able to provide you with some Critical Care, which is a powdered formulation for syringe feeding of rodents and rabbits.

This problem could be due to a corneal ulcer and secondary conjunctivitis, probably secondary to a trauma or infection. A check up would be needed to confirm this clinical suspicion and as appropriate treatment would include antibiotics and anti-inflammatory eye drops. Hope this answer was helpful, but please do not hesitate to contact us again on the forum or by requesting a consultation if you have any more questions or to discuss it any further. If this answer was helpful please let us know, this will be used to improve our service!