My dog has allergies and dry, crusty ears. Is it an ear infection?
Please do not use Sudocrem, as it contains zinc oxide, which would be toxic if she ingests it. If there is a bacterial or yeast infection present in the ear canal, which may be the case especially if she's shaking her head and scratching, you should have your vet examine her. Some ear solutions and medications can damage the middle and/or inner ear if the eardrum has been damaged. Your vet will likely be able to see the eardrum when he or she uses an otoscope to look in the ears. Sometimes the canal is very swollen and /or has a large amount of debris that prevents us from being able to see the eardrum, but we should always attempt to verify that the eardrum is ok before treating the ear, so as to not damage the middle or inner ear.
If she does not seem to be shaking or scratching, it may be just the pinna (ear flap) that is affected, in which case I would recommend you try using [Zymox](https://www.petco.com/shop/en/petcostore/product/zymox-spray-with-5-hydrocortisone), as it may get things cleared up. If you aren't seeing improvement in 3-5 days at home, take her to the vet.
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Updated on September 23rd, 2025