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You should contact by email the administrators of the website (you can find general email on the contact section) and they put you in touch with the Head Vet in charge of hiring new experts. Best of luck and hope to see you joining the team soon. Dr. Orioles
Updated on September 24th, 2025
Thanks for your question about your fish, and congratulations on your new family members! I didn't see how recently the tank was set up, but there are a couple of things that could be going on. I would start by checking your water quality - any abnormalities in water quality can make fish have abnormal behaviors, and the water looks a bit murky in the photos you provided. There may be parameters that need to be addressed depending on what you find. If you do not have a water quality kit, they can be purchased at the pet store or an aquarium store, or you can take a sample of your water in for evaluation to these places as well. Some will charge a small fee for this service, just so you are prepared. Also, with recent tank set ups, it can be stressful for fish as they are in a new habitat. I would recommend keeping the light on for only a few hours per day to start, as the bright lights can be shocking for them (since fish don't have eyelids). Gradually you can increase the length of time that the lights are on so that you reach a cycle of 10-12 hours of light and 12-14 hours of darkness for them. I hope this gives you a place to start, and I wish you and your mom the best with the new pets!
Updated on September 24th, 2025
It is possible the tank has not cycled properly which results in high ammonia and nitrite levels which can kill fish. Allow the tank to run, without fish, for at least 4-6 weeks. During this time, use a home test kit or submit a water sample for testing every few days. The local Petco may do this for free or for a small fee. What you are looking for is to have ammonia and nitrites at 0 ppm and nitrates at 20ppm or less. pH can hover around 7 for most community fish. Avoid large, rapid swings in pH though. What is happening in the tank during this time is that beneficial bacteria are populating the gravel/substrate and the filter. These bacterial populations are responsible for the Nitrogen Cycle. This cycle breaks down wastes from fish, uneaten food and plant matter into by-products that are filtered out or dissipate. You can "cycle" a tank with fish, however this increases the risk of loss. Once your tank has cycled, you can add fish. You will still need to monitor water chemistry and perform partial water changes regularly. Use only conditioned water that is temperature matched to prevent stress or shock. You will also need to vacuum the gravel regularly and rinse the filter media. Never use tap water to rinse. Use a bit of tank water to protect bacterial populations in the sponge.
Updated on September 24th, 2025
The bowl looks definitively a bit small for the two fishes. To understand exactly what is going on you need to approach this problem radically but logically. Begin by submitting a water sample for quality testing. Most pet stores will do this for free or a nominal fee. Clinical examination should always include a water quality check, even if you have done so already. Water testing should be performed with a quality test kit, measuring NH4, NO2 and NO3. High ammonia levels, PH imbalances may be responsible for these signs. Oxygen concentration and quality of the filters should be determined as well. If water quality is good and there are no major imbalances, your fish should get examined to look for any sign of bacterial/fungal infection and eventually water should be treated. Hope this answer was helpful, but please do not hesitate to contact us again on the forum or by requesting a consultation if you have any more questions or to discuss it any further.
Updated on September 24th, 2025
Begin by submitting a water sample for quality testing. Most pet stores will do this for free or a nominal fee. High ammonia levels, PH imbalances may be responsible for that. Oxygen concentration and quality of the filters should be determined as well. Lack of oxygenation could be the cause of it. If water quality is good and there are no major imbalances, Bubbles should examined to look for any sign of bacterial/fungal infection and eventually water should be treated. Please do not hesitate to contact us again on the forum or by requesting a consultation (where you can post pictures ) if you have any more questions or to discuss it any further.
Updated on September 24th, 2025