If you are not satisfied with your purchase you may return the product within 14 calendar days of the delivery date for a full refund according to the following guidelines: All returns MUST have been purchased from www.calderaintl.com and returned in sellable condition (new and unused), including original packaging. Any merchandise submitted for return reflecting any kind of use will be returned to the customer with a letter stating why the merchandise will not be accepted. Returns made within 14 calendar days of the delivery date will be issued in the same form as was utilized for payment.

HOT THERAPY Directions for Hot Therapy Use: Heat only when Pet Therapy Gel Pack is at room temperature. Microwave: Heat at full power at time intervals listed on gel pack. If Pet Therapy Gel Pack starts to expand, STOP Heating. Remove from microwave and knead to distribute heat evenly. If additional heat is desired, heat at full power at time intervals listed below. Place Pet Therapy Gel Pack inside Pet Therapy Wrap or towel; then apply to injured area. Stove Top: Bring two quarts of water to a rolling boil then remove from heat. Place Pet Therapy Gel Pack in water for 7-10 minutes. Remove form water and check for desired temperature. If additional heat is desired, return to water and heat. Place Pet Therapy Gel Pack inside the Pet Therapy Wrap or towel; then apply to injured area. DO NOT OVERHEAT: Excessive heating may cause Pet Therapy Gel Pack to rupture, leak, and cause bodily harm.