Your order is guaranteed to arrive alive, correct and complete -- 100% satisfaction guaranteed! Cricket orders are covered by a 72-hour health guarantee. If for any reason you're not completely satisfied, contact us at 800-423-2248 to receive a replacement or refund. In order for the Live Delivery Guarantee to be in effect, someone must be at the receiving address to accept and sign for the delivery.

As a general rule, ensure the live food fed to your pet is no larger than the distance between your pet's eyes. To ensure your pet is receiving a well-balanced diet, a mixture of food sources is recommended. Some options include crickets, mealworms, Superworms, Calciworms, Waxworms, cockroaches and hornworms.

Shipping Schedule: The following schedule shows anticipated delivery based on the day you place your order. As delivery issues (such as inclement weather) may arise, please wait for an email confirming the delivery date for your order. Orders submitted before 3pm CST Tuesday-Thursday will ship same day for next day delivery. Orders submitted after 3pm CST on Thursdays through Monday will ship Tuesday for arrival Wednesday.