Dear customer, We’re really sorry to hear you didn’t have a great experience with POOPH. Your feedback matters to us, and we appreciate you taking the time to share it. While POOPH may resemble a household cleaner, it’s actually quite different — it’s a non-toxic, odorless, and colorless formula specifically designed to eliminate tough odors at the molecular level, not just clean or cover them up. It’s safe to use around kids, pets, and on virtually any surface, without leaving behind harmful residues or added fragrances. That said, we want to help make this right and ensure you get the results we stand behind. If you're open to it, we’d love to offer tips or troubleshoot based on how it was used — feel free to reach out to our team at help@pooph.com or call 775-552-3122. We truly appreciate you giving POOPH a try and hope we can turn this around for you! – The POOPH Team