PetSafe Smart Feed Automatic Dog and Cat Feeder

PetSafe Smart Feed Automatic Dog and Cat Feeder removed from the wishlist

PetSafe Smart Feed Automatic Dog and Cat Feeder

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$129.95reg $179.95




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Description

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The PetSafe Smart Feed 2nd Generation Automatic Pet Feeder was designed for pet parents and their pets to bring peace of mind to mealtime. When you download the free, PetSafe Smart Feed app to your smartphone and connect the feeder to your home's Wi-fi, you'll be able to schedule, adjust and monitor your pet's meals whether you're at home or at the office. This updated smart feeder works with your Amazon Echo device so you can quickly ask Alexa to feed your pet a snack hands-free. The new, low food sensor will send a notification to your phone when the feeder is running low on kibble and when it is empty, so you can pick up more kibble on the way home.You can use Amazon Dash Replenishment to automatically reorder your pet's food. The feeder components are top-rack dishwasher safe to make cleaning simple. One feeder can be controlled from multiple family members' smartphones. Multiple feeders also can be controlled from one smartphone within the PetSafe Smart Feed app.

  • - Alexa Enabled - Ask your Amazon Echo device to feed your dog or cat a snack, hands-free, from anywhere in your home
  • - Automatic Replenishment - Use Amazon Dash Replenishment to automatically reorder your pet's food when it's running low
  • - Low & Empty Food Notifications - With the addition of new sensors, the feeder automatically notifies you when food levels are low or if the feeder is empty
  • - Smartphone Compatible - Use the PetSafe Smart Feed app to monitor your pet's meals from anywhere; app requires an iPhone or iPod device iOS 9.0 or later or a compatible Android smartphone 6.0 or later
  • - Slow Feed Option - Slow Feed setting dispenses meals larger than 1/8 cup in small amounts over 15 minutes making it a great solution for pets who tend to eat too quickly
  • - Flexible portions - Schedule up to 12 meals daily that can be dispensed from 1/8 cup to 4 cups to fit your pet's needs; If you need to temporarily stop the feeder from dispensing you can turn off the schedule in the app
  • - Top-Shelf Dishwasher Safe - Lid, hopper, bowl and bowl holder are top-shelf dishwasher-safe for convenient cleaning; Best for cats and small or medium dogs

Specifications

SKU3168811
Primary BrandPetSafe
Days to ShipShips Next Business Day
Weight8.58 LBS

Operating System Compatibility

Windows CompatibleNo
IOS CompatibleYes
Blackberry CompatibleNo
OSX CompNo
Smartphone CapableNo
Android CompatibleYes

Flooring Information

Water ResistantNo

Additional Features

Primary ColorBlue
Contains BPANo
Personalized Item flagNo
WaterproofNo
Wet Content CompNo
SizeOne Size Fits All
Dry Content CompatibleYes
Sealing LidYes
MaterialPlastic
Lockable LidYes
Water ResistantNo
Allows Remote MonitoringNo
Removable LidYes

US- 1 Year.

The feeder components are top-rack dishwasher safe to make cleaning simple. Feeder includes an AC power adaptor and has a backup battery option using 4 D alkaline batteries (not included). To connect your PetSafe Smart Feed Automatic Pet Feeder to your smartphone app, a 2.4GHz (802.11b/g/n) router is required. Devices that work with the mobile app are iPhones or iPods with iOS 9.0 or later and compatible Android smartphones version 6.0 or later. One feeder can be controlled from multiple family members' smartphones. Multiple feeders also can be controlled from one smartphone within the PetSafe Smart Feed app.

Reviews

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5 stars

202

4 stars

45

3 stars

13

2 stars

6

1 stars

17

Overall Rating

4.4
234 out of 283 (83%) reviewers recommend this product

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Rating
1 - 8 of 275 Reviews
Most Recent

8 Ratings-Only Reviews

Good product

Kulture Freedom

20 days ago
The feeder arrived in just a few days, was easy to set up and my dog is excited when he hears his food being dispensed.

Yes, I recommend this product.

Helpful?
Response from :
19 days ago
PetSafe Brand Expert
Thank you for this review! We&#39;re so happy to hear this feeder was easy for you to set up, and that it&#39;s working well for you and your dog. <img src="https://s3.amazonaws.com/stratos-logos/logos/PetSafe.jpeg" alt="PetSafe" title="PetSafe" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Not great for larger kibble.

AmyJamie2

1 month ago
I know they have said this works well with my sizes of Bible but it really does not. Our dog is on adult weight control kibble and it is bigger than the small pellets for regular food. The hopper can be full and the food will not go up through the elevator to go out the front to feed our dog. It’s telling me she is being fed and she’s not. I recently got a job working outside of my home where I cannot listen to how much is actually hitting the floor (we have it elevated so she won’t raid the hopper…she is a lab and very smart). It is frustrating because my dog ate rocks a couple weeks ago because she was hungry and I had no idea she was not being fed! Please do not say this works for larger kibble. There ISa limit. And it gets clogged with the bigger ones. We have to keep it propped in the back so the small area in the back where the elevator track scoops the kibble will actually pick up the kibble and take it up the track to go out and feed her. It worked great for the first year and when I was working from home I knew if she was actually getting food when it went off. Now I don’t! Argh! So disappointed.
Originally posted on PetSafe

Originally posted on PetSafe

Stopped working in under two years

MartinMeier

4 months ago
I really liked this feeder but one day the LED light turned off and the feeder completely stopped working, must be some electrical failure in the machine. I expected it to last a bit longer given the price.
Originally posted on PetSafe

Originally posted on PetSafe

Reliability ruined by bad app. Now worthless.

Kroj

7 months ago
I've used this feeder for years, and the app has always been wonky and made the feeder mediocre. But it was still usable. After the latest update, the feeder refuses to connect with wifi (despite several factory resets) and now tries feeding at random times, effectively making it worthless. The hardware is fine, but PetSafe's janky software makes me not recommend this feeder.
Originally posted on PetSafe

Originally posted on PetSafe

Feeder Not Reliable

DJCody

7 months ago
I purchased this product a year ago within 10 months the device started jamming and stopped dispensing food. I would clean the mechanism and it would work a couple of times, but then stop again. So it is not very reliable.

No, I do not recommend this product.

Helpful?
Response from :
7 months ago
PetSafe Brand Expert
We&#39;re so sorry to hear you&#39;re experiencing this unusual issue with your pets feeder, DJCody. Our Customer Care team is more than happy to help troubleshooting and get this issue resolved for you and your pets. Please reach out to our Customer Care team directly via our Live Chat support or by calling us at 1-866-738-4379. <img src="https://s3.amazonaws.com/stratos-logos/logos/PetSafe.jpeg" alt="PetSafe" title="PetSafe" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Mechanical error every time

Stewsgal77

8 months ago
We got this to use for our dogs and every time it throws a mechanical error 😔 so disappointed
Originally posted on PetSafe

Originally posted on PetSafe

Not worth the money. Your pets will starve.

TerribleProduct3

8 months ago
Works great if you don’t travel. No issues when I’m near my home base , but After owning it for a year or so, it comes offline within 24hrs of starting a trip. It says it continues to dispense when offline, but that’s not true. My cat sitter has been there many times when it should have dispensed food and it does not. Don’t take a chance on your fur babes starving while you’re away.

No, I do not recommend this product.

Helpful?
Response from :
8 months ago
PetSafe Brand Expert
We&#39;re sorry to hear you&#39;ve had difficulty with your feeder! It is crucial to mention that once a schedule is set, this feeder will continue to feed that schedule even if the feeder goes offline. You would not be able to feed snacks from the app, but the schedule would continue unless there was a mechanical or power issue with the feeder itself. We&#39;re so sorry for any confusion. <br /><br />So that we can troubleshoot with you and determine what&#39;s caused the issues you have experienced, please contact our Customer Care team! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/PetSafe.jpeg" alt="PetSafe" title="PetSafe" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Sometimes one doublefeeds

Scar

10 months ago
I have two of these, bought at different times and are on different firmware versions. I haven't seen a way to have the firmware updated either. The "newer" one routinely double feeds even though only one feed is called for. Both are Gen 2.
Originally posted on PetSafe

Originally posted on PetSafe

1 - 8 of 275 Reviews

Questions

1 - 10 of 16 Questions
Sort by: Newest Answers

I bought this and it is working great. I have batteries inside as well as being plugged in. I was wondering if I were away and the router /modem stopped working, would the device still dispense food? Love your produt.

  1. If there is a disconnect to the internet/modem, unfortunately this will not dispense. This is why I always make sure to ask for a sitter if I am away for more than a day/day.5 (well, that and someone to feed my cat her wet food- dry food is not meant to be a cat's whole diet)



Can these be used outside

  1. No, it does not appear to be weatherized for full outdoor use.  It may be suitable for use in a garage or on a covered patio where it will not get wet or be exposed to extreme temperatures.   Otherwise, I would advise inside use is best. 



How do you get the conveyer to stop running so you can set it up? I even tried putting my dogs food in it and all it did was spit it all back out again. I have tried unplugging it for a couple days and still does the same thing.

  1. Sounds defective. Return it.



I have 3 cats. Is the bowl wide enough for all of them to eat at once?

  1. They have an attachment to feed into two different bowls, but it is sold separately.



Can you have two of these feeders with the app to feed two dogs?

  1. Thank you for your great question. You can absolutely program more than one feeder to the same application



Hello is this unit cat tamper proof? My cat will lay on his side and reach into my existing pet safe feeder to wiggle more food out which eventually ruins the plastic dispensing wheel. 

  1. Thank you for this question! While no feeder is completely tamer proof, the PetSafe Smart Feed utilizes a flap inside of the hopper to prevent your cat from tampering with the food inside.



Do I need direct access to the router? I'm a renter and I have wifi with the password and all, but no direct router access.

  1. Thank you for your great question. To be sure that this feeder could work for you, we would like to gather some more information. When you can, please reach out to us directly at 1-800-732-2677, and we'll be happy to help



Will the feeder work on just the wifi or is the adapter/batteries required for operation?

  1. Thank you for your question! The adaptor and batteries are required to power the feeder. The WiFi connection is only used to program the feeder schedule and to dispense additional meals as needed from your phone.



Does it still dispense food if the internet / wi fi is down or electricity is off?

  1. Thank you for your question! As long as you have good batteries placed in the feeder so that it is able to rely on them for backup power, it will continue to dispense its normal scheduled meals. If there is no power at all or the batteries are depleted, the feeder will power off and will not dispense meals.



What are the measurements of the feeder? Some reviews describe it as very large. 

  1. 20.3 long x 9.4 wide x 12.6 tall inches. We love ours. It is that size in order to hold the food.



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