I bought this about 3 months ago, I had to change it weekly for 2 cats. Smelled awful the while time, checked with my vet my cats are just fine but this most recent time I changed it it smeared poop all over the bottom and all of the litter was clumped together. Had to throw it away.

Broke after 4 months - called Petco and they refused to help. Dreadful product and dreadful customer service.

I love this box, the old one which was like 8 years old was great too.so I replaced with same but now it is much nicer smoother operation. Really helps keep the stink out. I change box out in 21/2 weeks a month is alittle to long. I like the deposable boxes. But you can get a reusable tray and save money. I have 2 boxes I have 2 boxes.

This thing is the best bang for your buck on the automatic litter market. I do wish there was a more affordable easily available clumping litter version. Because they make more $ on the carboard litter inserts I bet is why they don't market those as much. Anyways.. DO NOT buy the cardboard litter inserts. I bought a stainless steel pan from Amazon that works GREAT. I got the one without that little divided compartment at the end. If you get that pan you save a BUNCH cuz then you are just buying the litter in bulk. I got a small iCare ozone air purifier that I run every once or twice a day for 5 or 10 mins and with some extra deodorizing crystals from FreshStep - there is literally NO ODOR at all.

If you’re considering buying this, go ahead and look this up on facebook marketplace for me. THERE IS A REASON everyone is getting rid of them. COMPLETE piece of junk! More effort to maintain than a regular litter box, only smears fecal matter, scatters that atrocious litter that gets everywhere and makes walking through your house like a beach. Stinks up the ENTIRE HOUSE with how bad the storage system is, and dont get me started on the build quality - messes up constantly gets litter inside the mechanism, pieces snap off zero pressure. The only quality parts are ones from accessories you’ll buy for this trash. You’ll have to spend extra on their brand-specific litter for their predatory monetization scheme which makes this cheap-seeming litter box a heavy investment. PLEASE do not buy.

This is a horrible product. 1. You cannot line the base. I tried lining the base with an XL liner and the rake caught on the plastic and misaligned from the track. I had to call PetSafe to get a replacement. 2. My biggest issue with the product is the amount of the litter it wastes. This box goes through almost two packages of litter a month. Every time I open the poop compartment, half of it is filled with loose litter, not pee clumps. After about 2-3 weeks I have to get more litter. This problem has gotten worse overtime, and it’s becoming expensive to continue using the box because of how much litter it wastes. 3. It takes more time to clean this litter box than a normal litter box or their original self-cleaning litter-box, because you can’t line where your cats use the bathroom, only the poop compartment. This doesn’t make sense to me because the whole point of a self-cleaning litter box is to cut down on cleaning time. You have empty the compartment just as often as scooping a normal litter box, and then cleaning the box is more work because, once again, you cannot use a liner. Not only is this flaw inconvenient, but it’s unsanitary. The instruction card literally says to wash the base in a dishwasher…like is that a joke? I’ve used their original self-cleaning box for years, since 2021. I’m going to assume that most customers are coming over from using their original product. You’d think the company would release a good product for its customer base, but this product is a waste of money. I’ve had this product for six months and I’m throwing it away.

It’s great when it comes to not picking up the litter with a scoop, but the reason why I gave it 2 stars is because it does a terrible job at eliminating the smell and the poo tends to get caught up in the grates instead of getting rid of it

I bought this machine over a year ago. A gear drive broke. The rake is horrible. It doesn’t completely clean the cat letter being the thesis or the urine. I’m constantly having to wait for the rake to get halfway through so I can take and shovel out all the thesis that was behind the rake. They did send me another machine at no charge because it was within the time of warranty. I wish they could come up with a different type of rake system that will remove all the cats leftovers. I have to admit it is quiet compared to what I’ve heard of others. I had used litter made from when they first came out my first lasted me almost 8 years. When my cat saw passed away I got rid of it. I have cats and I was trying to purchase another litter made, and it had a problem and they went out of business. I’m trying to work with a neighbor to come up with an idea of using some type of screen that can be put over the rake to clean the litter. I use plastic bags and the catcher to make it easier and dumping it instead of having to constantly scrub it. I don’t think it’s long enough to handle an average size gray tabby cat. I’ve almost thought of disconnecting it and using it the old-fashioned way of the shovel every day to clean the cats droppings. I paid over $150 for mine.