I love this letterbox! All I have to do is empty the tray. After the cat goes in, and the box does its thing, it looks like it hasn't even been used. No more stench! Thank you so very much!

I bought this about 3 months ago, I had to change it weekly for 2 cats. Smelled awful the while time, checked with my vet my cats are just fine but this most recent time I changed it it smeared poop all over the bottom and all of the litter was clumped together. Had to throw it away.

I bought this litter box in June 2025 and it has already quit working. I have done all the trouble shooting that it lists and still doesn't work.

This is a horrible product. 1. You cannot line the base. I tried lining the base with an XL liner and the rake caught on the plastic and misaligned from the track. I had to call PetSafe to get a replacement. 2. My biggest issue with the product is the amount of the litter it wastes. This box goes through almost two packages of litter a month. Every time I open the poop compartment, half of it is filled with loose litter, not pee clumps. After about 2-3 weeks I have to get more litter. This problem has gotten worse overtime, and it’s becoming expensive to continue using the box because of how much litter it wastes. 3. It takes more time to clean this litter box than a normal litter box or their original self-cleaning litter-box, because you can’t line where your cats use the bathroom, only the poop compartment. This doesn’t make sense to me because the whole point of a self-cleaning litter box is to cut down on cleaning time. You have empty the compartment just as often as scooping a normal litter box, and then cleaning the box is more work because, once again, you cannot use a liner. Not only is this flaw inconvenient, but it’s unsanitary. The instruction card literally says to wash the base in a dishwasher…like is that a joke? I’ve used their original self-cleaning box for years, since 2021. I’m going to assume that most customers are coming over from using their original product. You’d think the company would release a good product for its customer base, but this product is a waste of money. I’ve had this product for six months and I’m throwing it away.

I bought mine about eight months ago, had a little issue wouldn't resolved. Sent my receipt and explained they sent me a new one....NO hassle! Will be using again and again. I have a frighten older cat, loves the litter box (didn't think he would) I'm recommending this to everyone and all! Also, safest one I've seen on the market a lot have scary, terrible reviews of horrific stories loosing furry babies.... I love mine again and again <3

Was great till it broke a few months in. Disassembled to find what was causing it to jam no idea. I would power off unplugging it for the night then on in the day and it would work. Then that cheat stopped working too. Couldn’t find what was jamming it. Thing sucks.

[This review was collected as part of a promotion.] Such a great litter box! It does all of the cleaning for you , keep the odor down and is easy to dispose of. Low noise level and doesn’t take up a lot of space.

I bought this product a few weeks ago. I have arthritis in my right hip and it's hard to kneel down and clean the litter box. The product is easy to setup. I filled the trey with litter and plug it in, the product automatically did a test run as if it had sense a presents of a cat. I'm impressed! I have a few cats and they studied the product for a few minutes, then started using the product. The only problem I see is that the manufacturer should redesign the rake. It be a 1/4 inch wider at the bottom so it can do a full sweep in the trey. Other than that. The product works great! I will be buying a few more of these units in the future. I highly recommend this product. Money worth investing. Thank you.