Thank you for sharing your experience! We&#39;re so happy to hear that this ramp was easy to assemble, and we appreciate your feedback about the base of the ramp. As this ramp is commonly used on carpet wood typically provides the best stability; however, we can certainly understand preferring rubber on hardwood. We&#39;ll absolutely pass the interest in rubber feet on to our specialists. <img src="https://s3.amazonaws.com/stratos-logos/logos/PetSafe.jpeg" alt="PetSafe" title="PetSafe" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Thank you for your feedback. We&#39;re sorry to hear that your dog has had difficulty learning how to use the steps, but we&#39;ll be happy to provide information and see how we can help!<br /><br />While we know these lightweight steps to provide a stable option for medium to large pets to reach heights, it is worth noting some pets may attempt to navigate the surface too quickly, or stiffen their legs and clench their paws when first introduced to a new addition like this in their routine. This reduces traction, and can cause sliding even on high traction surfaces. To address this, we would recommend working with your dog to descend/ascend the steps slowly, walking normally without excess tension. The easiest way to do this is often to have your pet on leash, and praise them first for placing their bottom of the steps and holding this position until they relax. In this way you can gradually teach them to go up the steps at a walk; once they learn that relaxing their gait helps with traction, this will become even easier to encourage.<br /><br />If you continue to have issue, please feel free to give us a call at 1-800-732-2677 and we&#39;ll be happy to assist your further. <img src="https://s3.amazonaws.com/stratos-logos/logos/PetSafe.jpeg" alt="PetSafe" title="PetSafe" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->