Hello Kari, We appreciate your review and are happy that Skrappy loves our treats! If you think something could be wrong with the treats due to the texture, please https://www.justfoodfordogs.com/contact-us/ with us so we can open a quality case to investigate further. Also, our https://www.justfoodfordogs.com/product/pumpkin-treats/20020120.html, is a great option, and if you want something soft, you could pour this snack into a recipient with water for 5-10 seconds, and it will get softer. We always suggest reviewing any nutritional choices with your pet’s attending veterinarian before changing your pet’s diet. Best regards, Alessandra

Hello, Pam! We appreciate your feedback. As a tip, these treats can be crunchy or soft; you have to pour this snack into a recipient with water for 5-10 seconds, and it gets softer. We offer different textures and flavors so you can find the best option for your loved doggie. Our treats with the word bark are the crunchier ones; these treats are especially crunchy to be easy to break and provide to a dog in training as a reward, so instead, you could consider the Pork, Venison, Beef Brisket, and Chicken Breast Treats which are less crunchy. If you have any additional questions or concerns, you can email or call us at (866) 726-9509. Have a great day, Alessandra