Thank you for taking your time to provide this review. We apologize that this package became damaged at some point. We offer a 100% guarantee on our products; please contact Petco customer service if you would like to return this purchase. Hill&#39;s Pet Nutrition <img src="https://s3.amazonaws.com/stratos-logos/logos/HillsPet.jpg" alt="HillsPet" title="HillsPet" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

We appreciate your feedback. We could not tell by your post if you had done a gradual transition or not. We generally suggest doing a 7-day transition, as this allows them time to get used to the new flavor and ingredients. This can also help ward off against any sort of tummy trouble. We hope this is helpful.

It is our goal, that with each purchase of your pet's food, that you will experience the same high quality and consistency. However, normal variations in product can occur as a result of normal variations in ingredients or processing. During the processing of this product, the chunks and gravy are combined before filling the can. The mixture is continually stirred to ensure an even distribution of chunks and gravy for each can of product. On rare occasion there may be an opportunity for settling of the mixture which causes uneven distribution of the food chunks. While a can of food containing limited chunks meets the weight requirements, it would not meet our high quality expectations. We understand it is frustrating when prices are increased. We work constantly to increase efficiency and control costs throughout our entire organization. However, ingredient prices continue to rise. We manage a precise blend of premium ingredients to deliver the superior efficacy our customers have come to expect from Prescription Diet and Science Diet pet foods, and those ingredients along with our high safety standards deliver product quality on which we will not compromise. We are certainly disappointed to hear of this report and will be passing this information on to our continuous improvement teams. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of our guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.