what Hill’s did with changing this formula without any notice to parents of pets who have food sensitivity was egregious on its own, but the fact that the new formula is such questionable quality is another level. When this new formula showed up randomly and I opened a can, I was blown away by the horrible smell and odd texture. When I reached out to Hill’s with concern, they instructed me to transition my dog slowly - but how could I?? I was given no notice of the change. When I reached out to Petco for support to try and get some cans of the old formula they offered no support or any assistance or sympathy. Worse, the new formula gave him diarrhea for a several days, and intermittently for weeks. Both Hills and Petco should be ashamed.

Horrible, off putting color and smell to this new formula! It’s a dark grey color and looks like clay rather than food. My dogs loved the original flavor zd canned food. I had to switch them to the Purina HA canned formula because of this change for the worst with the zd original flavor canned food.

TO HILLS CUSTOMER CARE AND R&D TEAM: as many others, I’m writing as a long-time customer who’s very frustrated about the recent Hills z/d recipe change. My dog has IBD and is an extremely picky eater. The original z/d cans and kibble were truly a lifesaver - the only food she could eat without flare-ups or stomach pain. The new formula looks, smells (and bet tastes) completely different, and my pup now refuses to eat it. It’s been incredibly stressful watching her go hungry as Hills z/d was the one thing that worked. I understand that recipes may need to be reviewed or updated from time to time. But this particular change has left many of pet parents of dogs with serious digestive issues without a safe and reliable option. There are so few foods on the market our pups can tolerate, and z/d used to be our trusted go-to. I urge you to consider bringing back the original formula or offering it alongside the new one! It meant the world to so many of us who depend on Hill’s to keep our dogs healthy and comfortable. Right now, we and our pets feel betrayed and dismissed by the lack of communication and apparent disregard for the needs of picky eaters with medical conditions. The only way to rebuild trust and repair the damage to the brand is to BRING THE ORIGINAL RECIPE BACK. I take the liberty of speaking on behalf of many affected pet parents when I say that we will not be purchasing Hill’s products until this happens. I truly hope you take this feedback to heart- our pets’ wellbeing depends on it.

Unbelievable! After relying on this food for years as part of our dog's medical care plan. Our dog has undergone multiple surgeries and a long, expensive journey to stabilize his health. This specific formula was the one diet that consistently kept him well. To discover that the recipe was changed - without prior notice to consumers or veterinarians - has been extremely frustrating and disheartening. Pet owners depend on consistency and transparency, especially when dealing with prescription diets that play a critical role in their animal's well-being. Even minor ingredient changes can have significant health consequences for sensitive pets! We respectfully request a clear explanation of what changes were made, why the formula was altered, and why customers and veterinary professionals were not informed in advance! Pet owners deserve FULL transparency when it comes to products that directly affect the health of our animals. We sincerely hope you take this feedback seriously and consider reinstating or offering the original formula to those that have the pets that will not eat this "new" formula. Hopefully, Hills will communicate such changes more clearly for all of the pet owners in the future. This new formula looks like poop and the dog won't eat it must taste like poop!

Mini-poodle with IBD has been on this food for 5 months with fantastic results. However, it was always a bit of a struggle to get him to eat the original formula. I've read complaints about the new chicken flavor, but I'm here to praise it! My dog LOVES it and for the first time in years, he is eating his food with gusto. If you make any changes PLEASE don't eliminate the new chicken flavor from an option.

We have been using & recommending ZD for quite some tine. But now you have added fish oil and ruined the formula. This is not safe for dogs with fish allergies or IBS. You make out that with a transition this is safe to use but now we are worried for our senior dog. Unfortunately, just like many others we can no longer be a customer. This is not a change for the better please bring back the original. Until then...Zero stars.

The old cans were great, new flavour is no good at all. The food is a harder consistency and my dog won’t eat it. PLEASE CHANGE IT BACK

Loved the original formula . This new formula with the orange label is horrible .smells terrible and pup hates it. You added ground pecan shells and some biome formula to a product that was limited hydrolized and ruined a winner. Sad that you changed what was working for all of us. Way to go hills from what I'm reading in the reviews your loosing a lot of dog customers. Please go back to original formula or at least offer a choice to your loyal customers. My pup has been on this for over a year doing well and now I have to find a new dog food.