Thank you for your review. We're disappointed to hear of your experience. It is our goal, that with each purchase of your pet’s food, that you will experience the same high quality and consistency. Dry and crumbly canned product can be the result of exposure to very cold temperatures during transportation and distribution. Please be assured that every truck load of canned product leaving our canning facility during cold weather months, uses thermal blankets. In addition, canned product receives priority upon arrival to distribution centers. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.

Thank you for your review. As a consumer products company, we are always pleased to know what consumers have to say about our products, and we thank you for your communication. At this time, we are unable to discuss future product or marketing plans. Nevertheless, we are always happy to hear from consumers who take this kind of interest in our products and will be sure to pass your suggestion on to the appropriate departments. All Hill's Science Diet and most Prescription Diet (excluding a/d and Stews) canned products are good for 5-7 days after opening provided they are covered and stored in the refrigerator at 40 to 45°F. Stew (chunks & gravy style) products are good for 3-5 days after opening, provided they are covered and stored in the refrigerator at 40 to 45°F.

Thank you for your review. As a consumer products company, we are always pleased to know what consumers have to say about our products, and we thank you for your communication. At this time, we are unable to discuss future product or marketing plans. Nevertheless, we are always happy to hear from consumers who take this kind of interest in our products and will be sure to pass your suggestion on to the appropriate departments. All Hill's Science Diet and most Prescription Diet (excluding a/d and Stews) canned products are good for 5-7 days after opening provided they are covered and stored in the refrigerator at 40 to 45°F. Stew (chunks & gravy style) products are good for 3-5 days after opening, provided they are covered and stored in the refrigerator at 40 to 45°F.

Hello Benny, thank you for reaching out to us. First, we want to assure you this consistency variation has no effect on the nutritional value of the food. Dry and crumbly canned product can be the result of exposure to very cold temperatures during transportation and distribution. Please be assured that every truck load of canned product leaving our canning facility during cold weather months, uses thermal blankets. In addition, canned products receive priority upon arrival to distribution centers.

Thank you for your review. We are disappointed to hear of your experience. We would like to let you know that we maintain the highest standards of quality control for our manufacturing facilities, our ingredients, and our finished products. We perform analytical testing of incoming ingredients, and testing of our finished products to confirm that we are providing a quality product. We have taken these steps to assure that our product is safe to feed. We manufacture thousands of pounds of food in each manufacturing run. Your information will be incorporated into our reporting database that is routinely analyzed to uncover common issues for further investigation. If there are issues, Hill’s investigates and takes actions where necessary. As a consumer products company, we are always pleased to know what consumers have to say about our products, and we thank you for your communication. At this time, we are unable to discuss future product or marketing plans. Nevertheless, we are always happy to hear from consumers who take this kind of interest in our products and will be sure to pass your suggestion on to the appropriate departments. We do not have any treats compatible with the Hill's Prescription y/d Thyroid Care for cats. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.

Thank you for taking your time to provide this review. We are disappointed to hear that you have received damaged product. This damage typically occurs during shipping/storage after leaving our manufacturing facility. We offer a 100% guarantee on our products; please contact your retailer if you would like to return this purchase.