Thank you for your feedback. We are disappointed to hear of your experience. While it is difficult to tell the exact cause for this change in texture, we can assure you that this variation has no impact on the nutritional value of the food. Some possible causes of the variation are the freshness of the product or temperatures the food has been exposed to during distribution. A freshly produced product can appear softer or stickier and will generally increase in firmness as it ages. If you go from using an older can to a newer can, there might be a noticeable difference in texture. To meet specific nutritional needs, some of our formulas have higher levels of carbohydrates. Products with this unique nutrient profile may experience textural changes upon large temperature fluctuations. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.

Thank you for your feedback. We are disappointed to hear of your experience. While it is difficult to tell the exact cause for this change in texture, we can assure you that this variation has no impact on the nutritional value of the food. Some possible causes of the variation are the freshness of the product or temperatures the food has been exposed to during distribution. A freshly produced product can appear softer or stickier and will generally increase in firmness as it ages. Some formulas with higher starch levels, can take longer for the starch to regenerate into a firmer loaf. If you go from using an older can to a newer can, there might be a noticeable difference in texture. To meet specific nutritional needs, some of our formulas have higher levels of carbohydrates. Products with this unique nutrient profile may experience textural changes upon large temperature fluctuations. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.

Thank you for your review. We are disappointed to hear of your experience. It is our goal, that with each purchase of your pet’s food, that you will experience the same high quality and consistency. However, normal variations in product can occur as a result of normal variations in ingredients or processing. While it is difficult to tell the exact cause for this change in texture, we can assure you that this variation has no impact on the nutritional value of the food. Some possible causes of the variation are the freshness of the product or temperatures the food has been exposed to during distribution. During production, a spinning process takes place after each can is filled to the specified weight on the label to seal the lid on the can. Due to the nature of this process, as well as the unique formulas which we produce, spin holes or air cells naturally occur. Please be assured that the presence of such spin holes or air cells does not alter the quality or freshness of the food nor does it indicate a short weight can. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of our guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.