Thank you for your feedback. The last formulation change to the c/d Multicare Chicken wet cat food was October 2018. While it is difficult to tell the exact cause for this change in texture, this variation has no impact on the nutritional value of the food. Some possible causes of the variation are high moisture content or rough handling. If the moisture level of the product is at the higher end of the specification range, the food may be more soupy. The manufacturing facility maintains extremely high quality standards and analyzes all products and ingredients before, during, and after production to ensure adherence to the designed analytical levels. If cans are shaken or roughly handled, the product can become soupier. Some possible causes for the odor being different are: Strong odor may be due to longer cook time, especially in high cereal canine diets. Metallic odor may be due to too much air in can. Tinny odor may be due to damaged can seam. While we strive to create foods which will be palatable and acceptable to all pets, we recognize that not every product will match every pet's preferences. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.

Thank you for your feedback. We are disappointed to hear of your experience. While we strive to create foods which will be palatable and acceptable to all pets, we recognize that not every product will match every pet's preferences. We are dedicated to meeting the needs of our pet owners and retail customers by ensuring that we offer an effective and productive assortment of products aligned with the latest market trends and pet owner needs. In order to maintain our high standards, we evaluate our product offerings on a regular basis. All of our products are 100% satisfaction guaranteed. If you would like to take advantage of this guarantee, please return the unused portion of the product to the place of purchase for a refund or exchange.

Thank your for your feedback. Hill’s is dedicated to meeting the needs of our pet owners and retail customers by ensuring that we offer an effective and productive assortment of products aligned with pet owner needs. This product is good for 5-7 days after opening provided it is covered and stored in the refrigerator at 40 to 45°F.