This is a well made playpen but the pad is not washable. I have a 9 week old puppy and the trainer said no sleeping in my bed so we got this playpen. I put him in it last night and he pooped in it. the pad fell apart when I washed it, spot cleaning out of the picture. I like that it is framed for stability so I can put it on my bed beside me so he does not feel alone at night. Also there is no customer service number you can call.

This crate is MUCH lighter than a tradition metal or metal/plastic. It is not your “everyday” crate (dogs wear things out and occasionally get sick and need their kennel hosed out and sanitized) but great for traveling. DO NOT use this as your first crate that you pet is introduced to. They will be freaked out and will try clawing out and will tear it. Use this ONLY with a trained, adult, dog for travel. We used these for two crate trained dogs and I still spent the first hour calmly saying “no” each time one (who had never been in a soft-side) tried to claw at the door. (Even then, the door is not ripped through.) So, consider your application. These are not nearly as secure as a metal crate but super convenient to fold down and carry with you into a hotel. :)

Soft and safe crate. It has a padded, washable cushion. I love that the sides roll up so our puppy can walk in and out to get used to being in it.

My puppy chewed through this in one week. Came home and found her stuck.

My now husband and I bought this kennel a couple days ago for my dog who’s good in the kennel and we’re using it for traveling for the Airbnb. To say the quality is poor is an understatement. My dog pawed at it once, and the holes began. We have to keep the side that’s torn towards the floor until we can get another one. Waaaay overpriced for the quality. Happy Honeymoon to us🙄

DO NOT PURCHASE THIS ITEM! After less than 5 months use for my 6 lb dog, the small sized crate zipper has broken. This is clearly a defective item that should not be sold! Items should not break and with no attempt for resolution from the store or customer service.

Have been thru two of them.. the first one lasted for a couple months then the other one lasted a couple days

It only lasted two weeks before the zipper broke. Customer service was horrible. Being without a workable crate with a new puppy is not a good situation to be in. Use Chewy. Customer service is much better. I really wanted to like this product and Petco, but was disappointed in both.