If you are not satisfied with your purchase you may return the product within 14 calendar days of the delivery date for a full refund according to the following guidelines: All returns MUST have been purchased from www.calderaintl.com and returned in sellable condition (new and unused), including original packaging. Any merchandise submitted for return reflecting any kind of use will be returned to the customer with a letter stating why the merchandise will not be accepted. Returns made within 14 calendar days of the delivery date will be issued in the same form as was utilized for payment.

Simply freeze or microwave the included gel pack to achieve the perfect therapeutic temperature your pet requires.